Barrowmark

Support

Something broken, a question about your account, or a creature that needs a second look? Write to support@barrowmark.org. Include the email address you signed in with, and the creature's name if it's about a creature.

Common questions

My sign-up or reset code didn't arrive. Check your spam folder, wait a minute, then tap Send a new code. Codes expire after about an hour.

A barcode won't scan. Hold the phone steady with the whole barcode in good light. If the product isn't known yet, the app asks for a photo of its front label instead.

A creature's portrait is still forming. New portraits usually take under a minute. Leave the card open, or come back later; it finishes on its own.

A creature is offensive, shows a brand, or looks broken. Open the creature and tap Report this creature at the bottom of its card.

How do I delete my account? In the app, go to Barrow > Account > Delete my account. This permanently removes your account and game data. If you can't sign in, email us from the address on your account and we'll delete it for you.